SUPPORT
We’ve got your back
Real people, in your timezone and your language. Here’s how to reach us and find answers fast.
WAYS TO GET HELP
Pick the channel that suits you.
Email support
The fastest way to reach a human. We reply within one business day — usually much sooner.
hello@somsite.com Call or WhatsAppPrefer to talk? Our Hargeisa and Mogadishu teams are a call away.
+252 63 442 3505 System statusLive status for hosting, domains, email, and the website — check before you ask.
View status → Client AreaManage hosting, domains, invoices, and tickets in one place.
Open Client Area →< 1 day
Email response
99.9%
Uptime target
24 / 7
Hosting monitoring
SUPPORT FAQ
Quick answers.
How fast do you respond?
Within one business day on email, and same-day for anything affecting a live site. Hosting incidents are monitored continuously.
Do you support local payment methods?
Yes — Zaad, eDahab, Sahal, EVC Plus, WAAFI, and card.
Can you migrate my existing website?
Yes, free migration on Business and above. Just open a ticket and we’ll handle it.
Where do I manage my domain & DNS?
In the Client Area — or email us and we’ll point it wherever you need.
Do you work in Somali?
Yes. Support is available in Somali and English.